Customer-focused businesses are built around customers’ needs, and becoming one involves concentrating on how every interaction helps and supports the customer. Putting customers at the heart of everything you do as a business places you in a better position to build relationships, help customers to achieve their goals, and increase customer satisfaction, and yet, many businesses still struggle.

In The Power of Customer Focus: A New Model, you'll walk away with:

1. A clear definition of what a customer is and you're role in creating a customer-focused culture

2. Identify the differentiators in high- vs. low-customer satisfaction situations

3. Clarity around a new model for engaging and building trust with customers

Facilitator: Jess Sato