If you’ve ever led or worked with someone whose behavior created a problematic workplace culture, you’re not alone. In fact, over 1/3 of employees report having experienced some form of interpersonal conflict – either an isolated conflict or a difficult ongoing relationship – within the past year. These relationships result in lower team productivity, lower employee engagement, and decreased financial performance.

We’ll discuss communication strategies you can use when working with challenging people.

In this session, attendees will learn how to:

• Identify the root causes of challenging employee behavior

• Apply communication and management strategies that can prevent challenging behavior

• How to have tough performance management conversations that lead to increased employee accountability

Facilitator: LeAnne Lagasse